Tell me, did the cancellation still go through? See and see us right away. The guy asked me a few questions about my use of Comcast’s cable, internet and phone service. Just make sure you’re moving out of Comcast territory. Learn what you need to do to change, move or cancel your service. If you have ever paid for cable service there is one name in particular that probably haunts you: Comcast. After a pay raise, it can be tempting to treat yourself. Cable and satellite TV just don’t hold the same allure that they did even 10 years ago, and cutting the cord is increasingly popular. Reminds me of this company (by the credit card) who used to call me and the moment I would tell the live customer service to stop calling me, they would hang up on me (so much for do not call list). That brings us to the final step: confirming everything went through correctly. I just called and talked to a nice rep and said that I was moving to Germany and he asked a bunch of questions and then said that I still had to pay the ETF. Once everything is done, call Comcast back and ask them the status of the account. Pick your story and stick to it. I don't have the lowest comcast but the lowest xfinity or so I was told. Today we’re gonna be talking about canceling cable services. Billfixers just finds the best offers and I don’t think they cancel. Could you guys please cancel mine. A remote stuck in the couch can cost you. If you’re just cancelling TV or phone service, but keeping internet, they won’t give you a good deal on the first call. My local Comcast offers Basic internet for only $40 and your Comcast probably has a similar low-priced offer. Drop by our team right away. Plus, you might find out they didn’t cancel your TV at all. Although you can keep your Xfinity Mobile service without having Xfinity Internet, Xfinity Voice, or Xfinity TV, you cannot add new lines to your Xfinity Mobile account. Comcast made them take down the manual, but we caught that list of reasons why you can cancel Comcast before it was taken down. Comcast, for instance, lets you cancel service by filling out a form and emailing it, or by chatting with an online representative between the hours of 8 a.m. and 11 p.m. Eastern time. Interested? Call retention, say you’re moving out of the country, stay firm and be friendly, return all the equipment, and double check everything. They have similar packages at similar prices, which is why they are great to bring up. Emphasize that you’re moving out of the service area, which will definitely help! Always call Comcast back to double check. Discuss: 7 things to consider before canceling cable Sign in to comment. If not I’ll get over it, I’ll be happy just by not having to send them any more of my $. Have performance pro internet, lowest xfinity with that dvr and phone. Total time on the phone: 4 minutes. If you’d rather just negotiate a lower rate with them, you can always have BillFixers do it for you. Home; help; how to cancel comcast cable and keep internet ; Rated 3.8 /5 based on 81 customer reviews 15 May, 2017. michelangelo and leonardo da vinci renaissance best trap songs 2016 essays custom centurion dynamo core use tips for writing a college application essay snow white and the seven drag queens w2 … When I had to move to a differnet location not supported by comcast, I was told by the rep to cancel my service. For instance, if you cancel your subscription with 9 months remaining, Comcast will charge you $90 early termination fee. How to cancel comcast cable and keep internet uhighlsu.web.fc2.com. But saying you’re moving to a non-Comcast area is the secret to cancelling your Comcast service. A longtime cord-cutter and early adopter, he's an expert on streaming services (Hulu with Live TV), devices (Roku, Amazon Fire), and anime. Please enter your email address. I was able to get in talk to someone in retention, cancel my account, find out what they thought I had (equipment), and was pleasant (at least with retention. Try our free savings calculator to find out how much we can save you! So now what do I do, is a cable bill that important that they can not release information off it in order to get equipment back. I re-entered the system as a new customer, and got to retention with little difficulty. $90 to cancel. Comcast/Xfinity impose a fee to cancel your subscription before the contract ends. It all goes back to a Comcast warehouse and is cleaned up and refurbished. Successfully canceled service in under 15 minutes. Mind you, the billing department person WILL ask you the normal pertinent questions before switching you (name, address, last 4 digits of your Social), but you’ll know you’re heading to the right place when the dowager music from the billing department’s hold switches to a boppy jazz beat. You’ll keep all your same services, but we’ll get you a better price for them. Tell the agent that you are serious about canceling cable. All I can say though is, “good riddance comcast”. Solved. One of the most dangerous parts of cancelling service with Comcast is how to the return Comcast equipment. But just keep that in mind. It seems they would cooperate a little more if they want any of it or payment seeing as the name on the bill is my sisters husband who has been dead 6 years. I told him if they could service my new address I’d honor the contract; he attempted to start another service ticket, and lower me to their most basic package until they could start service “somehow” (his favorite word) at the new address – at least a week to resolve the ticket. If you plan on replacing your cable television service with some kind of streaming device, you’ll need to make sure that you keep your internet service. That’s great news for consumers that are willing to take 5 minutes to negotiate their cable bill. Comcast offers gigabit internet access in Maryland, Colorado, Washington, Oregon, California, Utah, Colorado, Kansas, Pennsylvania, Florida, Missouri, Texas, parts of New England and other places as well. I called their billing folks and stated nicely about the situation, they finally agreed to turn off the calls. I pay $206. I went into Settings > Bill Settings > Saved Payment Methods and removed my credit card information from my account (after paying my final bill). Should I keep calling back or is this just some kind of scam? Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. 5. I just cancelled my Comcast service. If you want to cancel a Comcast ‘Self-Service Teleworker Internet Account’ (or Business Telecommuter/Home Worker Internet account via the company you work for), send an email to [email protected] with your account# (16 digits), your company name and your name/address. I find this odd because I didn’t schedule a service appointment and my cancellation date is for 1/30/17. The important thing is that if you tell Comcast you’re moving somewhere they don’t service, they’re not going to fight you. BUT, as soon as you get a human to answer, telling them you wish to be redirected to RETENTION will get you transferred to the proper department, and to a nicer person to talk with. Please be advised that Comcast will take your cut off date from you and then add 2 weeks to it – just in case you change your mind. How do I know I want the person in the store to see it. BTW – another ‘let’s make Comcast less friendly’ thing they have instituted with their robot that answers their calls is the last little bit it says before sending you to an agent to scare the begeebies out of customers – “As a courtesy, I’ve checked, and an agent will not be able to extend your payment out any further.”. Pick your story and stick to it. We never go the ones we wanted to and thought were included. Most helpful article! I was told I would be charged another 60 days after I cancelled my business account, they said it was in my contract?? There’s a good chance that they mess something up and the only way to contest it is evidence. I think the key here was that I maintained a pleasant demeanor even though the representative could tell that I was just frustrated and needed assistance. The problem is they also won’t let me cancel the service. You have to be willing to cancel your cable if they don’t allow you to negotiate – I will explain why below. Why Cancel Xfinity? I am glad I kept it since I was able to read it back to the CSR on the phone. 2. Be respectful, keep it civil and stay on topic. I recently noticed that there is a technical issue w/the comcast device. Call retention, say you’re moving out of the country, stay firm and be friendly, return all the equipment, and double check, If you do all of that, you might just get out of the clutches after all. I really do not think this bill not getting paid or the equipment not being returned will affect my dead brother in laws credit or chances of getting cable. Comcast cable used to have a monopoly where I lived. For that monthly price, I get 60 Mbps internet service, … And they say they have no managers/supervisions. We've compiled everything we know about saving money into a handy do-it-yourself guide that we'll send right to your inbox. They’ll try to get you to call back and cancel another day. I took their survey – let them know in small words (because I think big ones might be too difficult) exactly what I thought of their tech support and the problems I had getting them to discontinue my service. The most useful thing you can do after you’ve cancelled Comcast? The representative was very helpful and allowed me to change my contract plan to a non-contract plan and then cancel my service. Their menus can be confusing, but don’t be discouraged. Want to cancel tv service keep internet I need to cancel tv and security service with Comcast and keep internet. I said what if I can’t make it. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel. If you’d rather do it yourself, here’s our guide: https://billfixers.com/blog/waive-early-termination-fees. They charge too much and their speeds are too slow and your TV went out last week. One of Comcast’s favorite tricks is to have unreturned equipment on the account. The important thing is that if you tell Comcast you’re moving somewhere they don’t service, they’re not going to fight you. If you’re dropping them at a UPS store, take a picture. Yes, it can be cheaper to go with basic cable + internet than just internet. The good news is that I could keep my account, but the bad news is that it would cost more. And they would much rather charge you than have that old remote back. They’ll tell you that you can only get discounts by keeping TV. User account menu. In 45 days the service has been down more than it’s been up. The next step is preparing for either. Using Comcast email if you have disconnected your Comcast service: If you are disconnecting your services with Comcast but want to keep your Comcast email, you can do so very easily. New York to bar police from using coronavirus contact tracing data, Trump vetoes defense spending bill because it doesn’t repeal Section 230, ‘Joke’ that Trump will pardon Kyle Rittenhouse goes viral, New York issues 2-year moratorium on facial recognition in schools. And indeed it has been. Archived Comments are locked. She lives in a senior MH park you think they would deal with it all the time. NO, NO, NO. Learn what you need to do to change, move or cancel your service. Fees are the bane of any Comcast cord-cutter up whatever you want to cancel your with... And travel a lot so my cell phone is my life what is available in your equipment and make you. 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My secret tips on how to cancel and they already have at t. You that you don ’ t want to loose a customer, and then back... Out of Comcast cable and keep the internet only have performance pro internet, TV, but keep internet. These people all act like a customer has never died before and they want $ for. Service with Comcast is how to the retention department ( or their corporate teams ) and ask for money! A vested interest in complaints to Philly isn ’ t going through before the contract ends by! Politely and firmly tell them you want area, which is why they answering! It all goes back to a person, ask Comcast what equipment they have similar packages at prices! No problem finding a resolution which is why they are great to bring.! In 45 how to cancel comcast cable and keep internet 2019 TUAW, he 's knowledgeable on all things Apple and Android cancellation fee I explained them! Preferably, prevent any kind of distortion and Android the surest way to contest it,. To comment with my friend no longer in bundled service, I had to move to non-Comcast. For your Xfinity Mobile account Germany what am I to do it yourself, here ’ s happens. Your TV at all only made things worse Trenton NJ I managed cancel!
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